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SUPPORT
Bug reports, licence questions, and enterprise enquiries all arrive in the same place.
studio@thinkrastudio.com — business, press, and partnership enquiries. Product support is faster through the form.
BEFORE YOU WRITE
The documentation covers installation, quick start, and the API for every published plugin. It is public and searchable.
BOUGHT ON FAB?
Register the purchase at /redeem first — a registered licence key gets your ticket priority routing.
RESPONSE TIME
Two business days on email, best effort. Studio and Enterprise licences are routed ahead of the queue.
REFUNDS
Within 14 days and before the first download, refunds are automatic. Read the policy. Fab purchases are refunded by Epic, not by us.